Elux Nicotine Pouches

Shipping & Delivery Information

At E-liquid Base, we are committed to providing fast, reliable, and secure shipping across the UK.
To make your shopping experience smooth and hassle-free, we offer multiple payment options including
Cash on Delivery (COD) and Bank Transfer.
Please review the details below for our shipping policies.

Delivery Schedule

• Orders placed before 2:00 PM (Mon–Fri): Dispatched the same day
• Orders placed after 4:00 PM (Mon–Thu): Dispatched the next morning
• Orders placed after 4:00 PM on Friday: Processed and dispatched on Monday
• Delivery Time: 2–3 working days (may vary during public or national holidays)

Shipping Charges

• Standard Delivery: £2.99 for orders under £25 (2–3 working days)
• Free Delivery: On all orders above £25 (2–3 working days)
• Royal Mail First Class Delivery: £3.99 (1–2 working days)
• Guaranteed Next-Day Delivery: £7.99 (Mon–Fri, orders before 2:00 PM; excludes weekends)

Courier Partners

To ensure timely and safe deliveries, we work with trusted courier services including Royal Mail.
While we take great care to process your order efficiently, we cannot be held responsible for delays or errors
caused by third-party couriers.

Important Information

• Customers must report any damaged, faulty, or incomplete packages within 3 days of receiving their order. Supporting images/videos may be required.
• Shipping charges are non-refundable.
• Orders will not be processed for individuals under 18 years of age.
  If you suspect a minor has placed an order, please notify us immediately at info@eliquidbase.co.uk.
  

Need Help?

Email: info@eliquidbase.co.uk

Phone: 0161 394 1224

WhatsApp: +44 7979841684

Return & Refunds Policy

At E-liquid Base, we stand by the quality of our products and guarantee that every item is 100%
authentic and original. If you receive an incorrect, damaged, or defective product, we make the return and refund
process simple and transparent. Before requesting a return or refund, please review our terms below.

Eligibility for Returns and Refunds

• The product you received is faulty, damaged, or non-functioning.
• You received the wrong item.
• You wish to return an item for personal choice, provided it is unopened, unused, and in its original packaging.

Non-returnable Products

For hygiene and safety reasons, the following products cannot be returned or refunded once opened or used:

• E-liquids
• Coils and Tanks
• Batteries
• Atomizers
• Drip Tips and Mouthpieces
• Opened or Used Pods
• Any Clearance Sale Items

Refund Policy

• Refunds will only be issued to the original payment method used at checkout.
• Customers must notify us via info@eliquidbase.co.uk within 3 days of delivery if the product is damaged, faulty, or defective.
• Refunds will not be granted for items returned without a manufacturing fault.
• Shipping charges are non-refundable, and return postage costs are the customer’s responsibility unless the item is faulty.
• Approved refunds are processed within 30 working days after the returned product is received and inspected.

Returns Policy

• All return requests must be made within 3 days of delivery.
• For items without a manufacturing defect, the product must be unopened, unused, and in original packaging.
• Disposables: must be reported within 1 day of delivery if faulty.
• Pod systems/devices: must be reported within 5 days of delivery if faulty.
• Customers may exchange a product for another of the same price or pay the difference for a higher-priced item.

Returns & Refund Procedure

• Notify us via email or WhatsApp within 3 days of delivery.
• Include your order number, product photo, and a short explanation of the issue.
• Once approved, we’ll provide you with return instructions.
• Securely pack the product to prevent damage during transit.
• Once we receive and inspect the item, your refund or exchange will be processed.