Problem
Possible Cause
What to Do
No vapour appears
Pod connection or device battery issue
Remove and firmly reinsert the pod. Clean the connection area and charge the Nexio device before trying again.
Device does not recognise the pod
Pod is not fully inserted
Check that the pod and refill container are correctly joined. Push the complete unit firmly into the device.
E-liquid is not feeding into the pod
Refill container is not connected properly
Remove the pack and check the connection between both parts. Reconnect them and keep the device upright for a few minutes.
Flavour feels weak
Pod is nearly empty or poorly connected
Check the e-liquid level and make sure the pod is seated correctly. Replace the pack when the liquid has finished.
Burnt or dry taste
Pod is empty or the coil is damaged
Stop using the pod. Check the e-liquid level and replace the complete pack if the burnt taste continues.
Gurgling sound
Condensation or extra liquid near the mouthpiece
Remove the pod and gently wipe the mouthpiece and connection area with clean tissue. Do not shake or open the pod.
E-liquid leaking
Damaged pod, loose connection, or incorrect storage
Wipe away the liquid, reconnect the pack, and keep it upright. Replace the pod if it is cracked or continues leaking.
Draw feels blocked
Mouthpiece or airflow area may be covered
Check the mouthpiece for dust or packaging material. Clean it gently and make sure your fingers are not covering the airflow.
Vapour feels too harsh
Nicotine strength or puff style may not suit you
Take slower and shorter puffs. Stop using the product if you feel unwell or the nicotine strength feels too strong.
Device light flashes
Battery may be low or the pod connection is poor
Charge the device, clean the pod connection, and reinsert the pack. Check the device instructions if flashing continues.